Introduction
Chattie is a software product that allows ecommerce brands to create communities. Customers of the brand can join these communities through Chattie's mobile app. Customers can be a member of many communities through the Chattie mobile app.
This privacy policy explains how Chattie collects, uses, and shares your personal information. We take your privacy seriously and will always treat your information with respect.
What Information Do We Collect?
When you use Chattie, we collect the following information from you:
• Your name, email address and phone number. We need this information to create your account and to send you updates about your account and the communities you are a member of.
• Your device information. We collect this information to help us improve the Chattie app and to troubleshoot any problems you may have.
• Your IP address. We collect this information to help us track the number of visitors to Chattie and to help us prevent fraud.
• Your chat messages. We collect your chat messages to help you communicate with other members of the communities you are a member of.
• Your location data. We collect your location data to help you find communities that are near you.
• Other data you share in Chattie communities (e.g., Poll Data, Survey Data)
How Do We Use Your Information?
¨• We use the information we collect from you to:
• Provide you with the Chattie app and its features.
• Send you updates about your account and the communities you are a member of.
• Track the number of visitors to Chattie.
• Prevent fraud.
• Help you communicate with other members of the communities you are a member of.
• Find communities that are near you.
• Process your payments.
• Improve the Chattie app and its features.
• Target our marketing efforts.
• Comply with the law.
• Protect our rights.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How Do We Share Your Information?
We do not share your personal information with third parties for their marketing purposes without your consent. We may share your personal information with third parties in the following limited circumstances:
• With our service providers. We may share your personal information with our service providers who help us operate Chattie, such as our hosting provider and our customer support team.
• To comply with the law. We may share your personal information if we are required to do so by law, such as to comply with a subpoena or a court order.
• To protect our rights. We may share your personal information to protect our rights, such as to enforce our terms of service or to investigate fraud.
• With your consent. We may share your personal information with third parties with your consent.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Mobile information may be shared with subcontractors to support services.
Your Rights
You have the following rights with respect to your personal information:
• The right to access your information. You have the right to request a copy of the personal information we have collected about you.
• The right to correct your information. You have the right to request that we correct any inaccurate or incomplete personal information we have collected about you.
• The right to delete your information. You have the right to request that we delete the personal information we have collected about you.
How to Contact Us
If you have any questions about this privacy policy, please contact us at:
legal@getchattie.co
Changes to this Privacy Policy
We may change this privacy policy from time to time. If we make any material changes to this privacy policy, we will notify you by email or through a notice on the Chattie app.